Please reach us at info@thesakenabrand.com if you cannot find an answer to your question.
Unfortunately, we are not able to cancel an order once it has been placed.
All our products are manufactured only in the best manufacturing plants around the world. These facilities are owned by renowned dermatologists who strive to provide only the best products to users. All facilities are ISO and GMP certified. We only work with factories in Malaysia, Korea, Japan, France and Switzerland. All products are tested before sale.
We will ship out within 24 hours. Please expect parcels to reach you within 1-3 working days.
Sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please send us an email or WhatsApp us.
Once an order has been place, we will send you a confirmation via WhatsApp, and provide you a tracking number once the parcel has been shipped out.
We are unable to offer refunds, returns, or exchanges. all sales are final. please note, The SN Brand reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation. To start this process please visit our contact us.
Unfortunately, we are unable to process exchanges at this time.
Please contact us via WhatsApp and provide us with your order confirmation number, and the photo of the item received via WhatsApp or Email.
Yes, all products have been tested by a board-certified dermatologist and have passed all required safety testing.
No, The SN Brand do not test products on animals, all of our products are cruelty free.
All products were formulated to be safe for all skin types, but if you have specific concerns please consult your dermatologist about the list of ingredients found on the website.
We at The SN Brand do not use parabens or sulfates in any of our products.
Just simply WhatsApp us, and our staff will reach out to you.
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